Titanium Games

Privacy Policy


Welcome to Titanium Games, a pioneering entity based in Dubai, dedicated to reshaping the gaming landscape through our innovative platform and game distribution services. This Privacy Policy elucidates how Titanium Games, along with its subsidiaries, parent companies, affiliates, and corporate entities, collects, utilizes, maintains, and discloses information obtained from users across our websites, applications, brands, services, and products.

By engaging with our services, you consent to the practices detailed in this Privacy Policy. Should you disagree with any aspect herein, you are advised to cease all interactions with our services immediately.

Updates to the Privacy Policy

We may periodically update this policy to reflect changes in legal requirements, our data handling practices, or advancements in technology. Significant changes will be prominently posted on our platforms.


Lawful Basis for Processing

We only collect and process Personal Data about you where we have lawful bases to do so. Lawful bases include consent where you have given consent, contract, and legitimate interests.

Data Collection Policy

Titanium Games is committed to safeguarding your privacy. This section outlines the types of Personal Data we may collect from you in the course of providing our services.

  1. Registration and Service Use: Upon creating an account or utilizing our services, we may require you to provide Personal Data including, but not limited to, your name, email address, physical address, User ID, date of birth, government-issued identification, and password.
  2. Third-Party Verification: We may obtain additional Personal Data through third-party identity verification services or social media platforms.
  3. Location Information: With your consent, we may collect and store data regarding your geographic location as provided by your mobile device or computer.
  4. User ID Tracking: Your User ID may be used to facilitate cross-device tracking and integration with other data sets we possess, such as Discord activity, wallet transactions, and gameplay data.
  5. Two-Factor Authentication: For services requiring enhanced security, such as two-factor authentication, we may collect your telephone number and link it to your device’s identification information.
  6. Feedback and Communication: Should you contact us through email, chat, or other means of communication, we will collect your name, email address, and the content of your communication to adequately address your inquiries or feedback.
  7. Transactional Data: We collect transactional information when you request information from us or engage in transactions for our products or services.
  8. Support Services: When seeking support, you may voluntarily provide us with additional Personal Data, including but not limited to, email addresses, details provided in online forms, information from video conferencing, and other relevant contact details.
  9. Additional Data Collection: We may also gather data such as referral URLs, precise location data, and blockchain analytics information associated with the blockchain addresses you provide.

This Data Collection Policy is designed to inform you of our practices and the choices you have regarding the collection and use of your information. Titanium Games reserves the right to update this policy as necessary to reflect changes in our services, the law, or technology advancements.

Automated Data Collection Statement

In the course of providing our services, Titanium Games employs automated processes for the collection of certain user information via our servers, which may be operated by us or by appointed third-party service providers.

  1. Types of Collected Information:
    • Server Data Collection: Automatically gathered information may include, but is not limited to, the type of web browser you use, your operating system, your Internet Protocol (IP) address (a unique number assigned to your device for Internet use, which may change with each session), your domain name, and the date and time of your access to our services.
    • Log Files: Consistent with standard internet practices, our services accumulate data in log files. This data comprises your IP address, browser specifications, Internet Service Provider (ISP) details, the webpages you exit from or enter to, your operating system, date/time stamps, and clickstream data.
    • Cookies: To enhance user experience and service functionality, we deploy cookies, which are small data files transmitted to your device's hard drive during website interaction. These files are standard practice for online services to personalize user experiences and track site engagement.
  2. Data Retention: We maintain records of your transactional and session data related to your Account for operational purposes and to enhance service delivery.

This statement is intended to inform you of our practices related to the automated collection of data. It forms part of our broader commitment to respecting your privacy and safeguarding your personal information in accordance with applicable laws and regulations.

Utilization of Personal Data

Titanium Games is committed to the lawful use of your Personal Data, adhering strictly to applicable legal standards.

Be aware that under certain circumstances, we may process your Personal Data without your explicit consent if mandated or allowed by law.

The Personal Data you provide is primarily used to enhance your interaction with our services and to respond efficiently to your inquiries. Specifically, we utilize your Personal Data for the following purposes:

Furthermore, IP addresses are utilized for making our services more accessible to you and for conducting necessary identity verifications.

Titanium Games prioritizes the responsible management of your Personal Data to ensure a secure, efficient, and personalized service experience.

Data Utilization Policy

Titanium Games employs data collected through automated means to enhance the functionality and administration of our Services.

Data Usage and Retention Policy

Titanium Games is committed to the ethical handling of user data, strictly adhering to privacy standards and ensuring that user data is not sold to any third parties.

Data Collection for Security Purposes: We engage in the collection of data solely for the purposes of detecting, investigating, and preventing fraudulent activities, breaches of our Terms and Conditions, and violations of applicable laws (collectively referred to as 'Violations'). This data is utilized exclusively for the prevention and investigation of such Violations. We commit to retaining this data only for the duration necessary to achieve these objectives. Should evidence of Violations be identified, data retention periods may be extended to facilitate the establishment, exercise, or defense of legal claims, in accordance with the relevant statutes of limitations or until the resolution of any legal proceedings. Disclosure of such data may be withheld if it is deemed that releasing it could compromise our Violation prevention efforts.

Personal Data Retention: Titanium Games retains Personal Data in compliance with legal requirements, ensuring that such data is kept no longer than is necessary for the purposes for which it was collected. Our retention periods are determined based on the specific purposes for which data was gathered, except where longer retention periods are mandated or permitted by law.

Personal Data Destruction Policy

Titanium Games adheres to strict protocols for the destruction of Personal Data once the initial purpose for its collection and utilization has been fulfilled, except in instances where retention is mandated or necessitated by legal or regulatory requirements.

Destruction Procedures and Techniques:

These measures are part of our commitment to safeguarding personal information, ensuring that once its purpose has been served, it is disposed of in a secure and irreversible manner.

Marketing and Personal Data Management

Titanium Games is committed to empowering you with options regarding the use of your Personal Data, especially concerning marketing and advertising efforts. To this end, we've established mechanisms to ensure you retain control over your Personal Data:

This framework ensures that your preferences and rights regarding Personal Data and marketing communications are respected and upheld, offering transparency and control over how your information is used and shared.

Disclosure of Personal Data to Third Parties

Titanium Games outlines below and within this Privacy Policy the circumstances under which your Personal Data may be shared with third parties.

  1. Legal and Regulatory Compliance: We may disclose your Personal Data to fulfill legal obligations, defend against or investigate potential violations of Titanium Games' Terms and Conditions, enforce our Terms and Conditions and Privacy Policy, or safeguard the rights, safety, and security of Titanium Games, our users, or the public.
  2. Third-Party Service Providers: Your Personal Data may be shared with external service providers engaged by us to deliver the Services, conduct quality assurance tests, assist in account creation, provide technical support, and perform identity verification. These providers are contractually obligated to use your Personal Data solely for the purpose of delivering the requested services on our behalf.
  3. Business Transitions: In scenarios involving mergers, acquisitions, financings, or the dissolution of our business, your Personal Data may be shared or transferred as part of the negotiation or completion of these transactions. This includes transfers made during insolvency, bankruptcy, or receivership, where Personal Data may be treated as a business asset. Should another entity acquire our assets, they will inherit the collected Personal Data and adhere to the rights and obligations regarding your Personal Data as stated in this Privacy Policy.
  4. Third-Party Links: Our Services may include links to websites, extensions, and resources owned by third parties or external affiliates, governed by their own privacy policies. Titanium Games is not accountable for these third-party privacy practices. Accessing these external resources is at your own risk, and you may be subjected to their specific terms and conditions.

Except as explicitly described in this Privacy Policy, Titanium Games commits not to disclose your Personal Data to third parties without a compelling legal requirement, including demands from law enforcement, court orders, or compliance with legal obligations.

International Data Transfers

Titanium Games recognizes the global nature of our services and the necessity of transferring Personal Data across international borders, including from the European Economic Area (EEA) to countries worldwide. Such transfers are conducted under strict conditions to ensure the security and privacy of your data.

Basis for Data Transfers:

Safeguards for Data Transfers:

To guarantee that your Personal Data receives an equivalent level of protection when transferred outside the EEA, we implement one or more of the following safeguards:

Contact and Inquiries:

For more detailed information regarding our data transfer mechanisms or to inquire about the Personal Data we hold on you, please reach out to us at [email protected]. Should you wish to have your Personal Data amended or deleted from our systems, our support team is ready to assist with your request, ensuring your data is managed in accordance with your preferences and legal rights.

Information Update Procedure

For any modifications to your personal or account details, please reach out to our dedicated support team at [email protected].

Titanium Games commits to maintaining your information for the duration your account remains active and as required to ensure you have uninterrupted access. Should you decide to terminate your account, we advise you to submit a request through our support portal.

Your data will be preserved as long as necessary to fulfill legal duties, address disputes, and uphold our Terms and Conditions.

Cookie Policy

Titanium Games utilizes cookies and gathers browser information to improve your interaction with our Services and to monitor usage patterns. Cookies, which are small files placed on your device's hard drive, serve multiple purposes: they enhance your user experience, facilitate user verification, and help in detecting and thwarting fraudulent activities. The types of information we collect via cookies may include your IP address, referral URLs, device specifications, operating system, browser type, geographic location, and session data. It's important to note that cookies are designed to be temporary, expiring after a period of inactivity.

While you have the option to disable cookies within your browser settings, we caution that doing so might restrict your access to certain functionalities within our Services, potentially impacting your user experience. Titanium Games disclaims any responsibility for losses incurred due to your decision to disable cookies or any resultant inability to access specific service features.

Furthermore, regarding the Do Not Track (DNT) feature – a browser setting that signals your preference against data tracking by third-party advertisers – please be aware that Titanium Games currently does not alter our data collection and use practices in response to DNT signals.

For any inquiries or further information on our cookie usage, please contact our support team at[email protected].

Utilization of Google Analytics

Titanium Games incorporates Google Analytics for the purpose of gathering and analyzing data related to the use of our Services. For comprehensive insights into Google's handling of data collected through partners' sites and applications, you are encouraged to review the document titled "How Google uses data when you use our partners' sites or apps," accessible atwww.google.com/policies/privacy/partners.

In our efforts to enhance user engagement, we employ Google Analytics Advertising Features, notably the Data Collection for Google Signals. This functionality empowers us to accumulate site and user traffic data, facilitating the retargeting of our audience with tailored advertisements.

Users maintain the right to opt out of the Google Analytics Advertising Features. This can be achieved through modifying ad settings, utilizing browser extensions provided by Google (available athttps://tools.google.com/dlpage/gaoptout), or employing any other opt-out options, including the Network Advertising Initiative's consumer opt-out mechanism found at https://optout.networkadvertising.org/?c=1.

For any questions or additional information regarding our use of Google Analytics and your privacy options, please contact our support team at[email protected].

Information Security Protocol

Titanium Games prioritizes the security of your Personal Data, employing industry-standard encryption technologies and imposing stringent controls on both the storage and access to your information. Despite these measures, it's important to recognize that the security of data transmitted over the Internet or stored electronically cannot be absolutely guaranteed. Moreover, we are committed to the continuous enhancement of our security practices, including the prompt identification and resolution of any security vulnerabilities.

Your Legal Rights Regarding Personal Data

Titanium Games acknowledges and upholds your rights under data protection legislation concerning your Personal Data. Detailed below are the rights you are entitled to exercise:

Access to Your Data:

You have the right to request access to your Personal Data that we hold, enabling you to receive a copy of the Personal Data we have about you.

Correction of Your Data:

Should any of your Personal Data be incorrect or incomplete, you are entitled to have it corrected. You can update your details directly in your account settings. If you encounter any difficulties in making updates, please contact our support team at [email protected]' for assistance.

Deletion of Your Data:

You may request the deletion of your Personal Data when there's no compelling reason for its continued processing. This includes scenarios where you've objected to processing, where your information may have been processed unlawfully, or if the law requires the data to be erased. It's important to note that this right is not absolute and may not apply if retaining your Personal Data is necessary for legal compliance or for establishing, exercising, or defending legal claims.

Object to Processing:

You have the right to object to the processing of your Personal Data based on our legitimate interests or for direct marketing purposes. Should your rights and freedoms outweigh our interests, we may be required to cease processing your data.

Restriction of Processing:

Under certain conditions, you may request that we suspend the processing of your Personal Data, such as for the accuracy verification of the data, if you believe our use of the data is unlawful, if you need us to retain your data beyond our needed period for legal claims, or while we verify our legitimate grounds against your objection.

Data Portability:

Upon request, we can supply you or a third party of your choice with your Personal Data in a structured, commonly used, and machine-readable format. This right applies exclusively to automated information which you initially consented to us using or where we used the information in performance of a contract with you.

Withdrawal of Consent:

Where we rely on your consent to process Personal Data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

Please note, withdrawing your consent may impact our ability to deliver certain services to you. We will inform you if that is the case upon your withdrawal.

For assistance with exercising any of these rights, please reach out to us at [email protected].

Procedure for Accessing Your Personal Information

At Titanium Games, accessing your Personal Data is your right and is provided free of charge for any or all of your rights under data protection laws. Nevertheless, should your request be deemed baseless, repetitive, or excessive, we reserve the right to levy a reasonable fee. In certain cases, we may also decline to fulfill your request under these conditions.

To safeguard your information and confirm your identity, we might require you to provide specific details. This precaution ensures that Personal Data is only shared with those entitled to it. Additionally, to expedite our response, we may reach out for more information regarding your request.

Our goal is to address all valid requests within a one-month timeframe. However, for requests that are more complex or numerous, the process may extend beyond a month. Should such delays occur, we will keep you informed throughout the process.

Protection of Minors' Privacy

Titanium Games is committed to safeguarding the privacy of young individuals. Our Services are not designed for, and should not be used by, anyone under the age of 18 without the explicit consent of a parent or guardian. We do not intentionally gather or solicit information from individuals under the age of 18. Upon discovery that a minor has provided us with Personal Data without appropriate parental consent and verification, we will take immediate steps to remove such data from our systems.

Inquiries and Concerns

For any questions, concerns, or complaints regarding the management of your Personal Data, or to exercise any of your data protection rights, please reach out to our Data Protection Officer (DPO) directly via email at [email protected]. Our team is dedicated to addressing and resolving any issues pertaining to your Personal Data promptly.

Depending on your jurisdiction, you may be entitled to certain rights concerning the Personal Data you have shared with us, including the right to access, amend, or request the deletion of your information. To initiate a review, modification, or deletion of your Personal Data, please get in touch with us at[email protected].